EXPERTS IN MULTI-CHANNEL RETAIL: PASSIONATE ABOUT SOLVING PROBLEMS FOR OUR CUSTOMERS WITH ABSOLUTE FOCUS ON CUSTOMER SERVICE
We’re not interested in low value commodity products. We’re not interested in selling at the cheapest prices. We are interested in solving customers’ problems and providing the highest customer satisfaction. We give each and every customer an unconditional 100% satisfaction guarantee to back that up!
We’re based in Chicago, US and Dorset, UK - we sell worldwide: our main specialism is DIY Pest Control Solutions for the home using professional grade products
Adam and Neil are seasoned retailers, multichannel specialists and the core of the team. They’ve worked together for over 14 years. They’re supported by a great team of product devlopment, marketing, operations, planning and web development specialists.
West Bay Retail maintains high integrity in our dealings with our suppliers and customers alike – we’re serious retailers, and proud of it!
Neil Thompson
General Manager
Neil has worked in a number of retail start ups over the last 14 years focused on online and multichannel retailing across fashion and home wares, including one that successfully listed on AIM and is currently General Manager at West Bay Retail. Previously with a background in operations management for a large brewer focused on process control, quality and team development.
Adam Smith
CEO
Adam has been working in retail for over 28 years, including 11 years at Dixons Stores Group, where he ran the programme that took the Group’s brands online in 2000. Since DSG, Adam has worked for a number of start ups with successful exits and focused mainly on online and multichannel retailing across fashion and general merchandise. Adam has worked in China, the US and Norway as well as sourcing products and retailing worldwide. Adam and Neil have worked together for 10 years across a number of retail businesses.
IN THE TRANSPARENT WORLD OF THE INTERNET, PRICE IS OFTEN THOUGHT TO BE THE MAIN DETERMINANT OF VALUE.
West Bay Retail takes a different view; value is a more comprehensive concept than price; it encompasses experience, effectiveness and service in retail. The customer needs:
Customer Satisfaction
To know that the retailer stands behind their products – we offer a unique 100% Satisfaction Guarantee – no quibbles
Transparency
We believe customer reviews drive confidence and word of mouth – all our websites are listed on review engines, including Feefo
Service
We’re here on the ‘phone or contactable by email to provide advice or quickly resolve any customer issues
Quality
We only sell quality products from known brands or quality suppliers where we know the product will work for our customers.
We trade in Worldwide through websites and marketplaces, but the same philosophy underpins our business no matter where we trade!
Our existing brand relationships provide reassurance to our suppliers and customers that we’re committed to delivering quality products to the market place.
FOR INFOMATION ABOUT BECOMING A SUPPLIER DROP US A MESSAGE AND WE'LL BE SURE TO GET BACK TO YOU WITHIN 24 HRS.
Visit
West Bay Retail, Inc.560 Supreme Drive
Bensenville
IL USA
60106
Write
Neil Thompson – General Manager
neil@westbayretail.com
Adam Smith – CEO
adam@westbayretail.com